Film processing
Photo Printing
This is our website that handles all the online orders from Genie Imaging
Ltd customers. You can buy mail order E6 C41 and Black & White film
processing in the following film formats 35mm, 120, 220, 5x4". We
can scan films at the time of processing and supply digital files that
are colour corrected and perfect to upload and order photo prints , canvas
prints, giant enlargements from the website. We sell Fuji film and Kodak
film online.
Our photographic prints and digital prints are printed on a state of the art digital printer onto photographic paper at 400 dpi up to A3. Larger sizes are giclee prints on inkjet.
Just click on the sign up toolbar on our main page or here. We will require some simple answers to some very simple questions and the rest happens instantl
Film Processing and how it works ?
We process all our e6 and C41 ( colour negative) films on dip and dunk
machines here at Genie Imaging. Our service is a fully controlled E6 and
C41 process which we regularly measure and test. We use densitometers
to check our processing plot and after 20 years of processing films for
photographers in London - we think we have earned our credentials as a
professional film processing laboratory.
How long does the film process service take?
We try to process the films on the day that we receive them and despatch them to you on the following day depending on our volumes .Our service time is as follows:
Day 1 : You despatch order to Genie Imaging Ltd
Day 2 : We recieve our mail at about 11.00am and start to process
Day 3: We are ready to despatch by 4pm that day
Day 4: Royal Mail delivers back to you
We are not open on Saturday and Sunday.
It should be stressed that this is not a guaranteed service time and is dependant on the number of units we receive each day. For scanning of films you will need to allow between 1 or 2 extra days in house. Black and White film processing is a minimum two day in house service time.
How do I buy film processing online?
In order to use the service, you must sign up first. On completion of this process, you will be presented with a screen as per the image below. Double click on the film processing album to enter it
It will appear as below: You are in the film processing menu. Now place a tick in the square box below the film icons. You will need to do this each time you select a different service or product from the drop down menu.
Next add the required film process to your basket by selecting the drop down menu (see below:)
.
Now select your quantity. (see below:)
Now add this to your basket.. (see below:)
Repeat this each time that you want to order a different process or film format or buy film.
You can review your basket at any time and from this basket page proceed to the secure checkout to pay with your card details. (see below:)
The basket pages enable you to delete items , change quantities, and amend the delivery options. (see below:)
There are three delivery options available.
1. All items are sent by Royal Mail recorded and signed for first class. This is not tracked until it has been delivered. It carries a low compensation amount. We call this normal delivery
2. Special delivery for a guaranteed tracked service next day. This only relates to the delivery time and not our in house service time. This has higher levels of compensation by the Royal Mail
3 Pick up: we are here from Monday to Friday only from 0900 - 1900
Once you have added the correct processes into the basket you can proceed to our secure checkout and complete your transaction through our payment gateway. When you have checked out you will receive an email cofirming your order number .
How and where do I send you my films?
We will not send you a mailer envelope but expect you to mail your films to us in whichever way you feel appropriate. The office here is manned Monday to Friday from 0900 - 1900 and there wil be someone here to sign for packages. On receipt of your order number by email which will start with a P2Y prefix , please ensure that you enclose your order number in the envelope with your films so we can easily identify you and mail to the following address:
Genie Imaging Ltd, Unit d4, Jaggard Way, London SW12 8SG
How do i know that you have received my films safely in the lab?
The moment your films arrive in the post our order tracking system will generate an email advising you that your films have arrived and that they are going into production. When they are ready to collect or have been posted back to you , you will receive another email advising you that they have left our building and are on the way to you.
How do you return my films back to me?
We send all films back in the post via the Royal Mail recorded delivery. This is a signed for service but the Royal Mail are unable to track the mail and offer a smaller compenstaion for lost packages. Clients that are sending high value film and wanting a tracked service should select the next day delivery option at the checkout stage and your films will leave by Royal Mail special Delivery for a 12pm delivery time. It should be stresed that this ervice only applies to despatch and will not affect the in house time of the order.
How do Iapply to push or pull my film process?
We will push or puill films for an additional fee. Simply add the correct number of processes to your basket. Then reselect the item in the drop down menu in the film processing album called "Push or Pull or Cross Process" and add the correct number of these to the basket additionally. Please make sure that you mark your films carefully with the pushes /pulls that you would like. We will push up to +2 stops and pull up to -1 stop. It is also good practice to enclose a separate sheet letting us know that this is what you want.
How do I apply to cross process film online?
We will cross process films for an additional fee. Please select from the drop down menu the option calles " PUSH or PUll or CROSS Process" and add the correct number of cross processes to your basket. Finally you must specifiy this using a pdf form that is available from our website in the downloads section or click here to download the form . This must be signed and enclosed with your films or we will be unable to proceed and this may delay your order.
Can I scan my films at the same time and what file size will they be?
We can scan your films at the time of processing and all our scanned films are balanced by a colour technician in lightroom. Our scans are approximately 18MB for 35mm film and 12Mb for 120 , 5x4 films are scanned to 25MB. All scans will easily be good enough to print to A3 and sometimes beyond. Colour films are cleaned by an infra red scan that reads the dust on the back of the film emulsion and then removes the blemishes. Black and white film is uncleaned ( not dustbusted) and will need to be dustbusted in an application like photoshop. All scans are then written to CD or DVD.
What is the benefit of using your scanners?
Because our scanners are carefully calibrated
and high end - your scans will be of a really high quality. Also, if you
are thinking of printing them at a later stage by uploading the files
onto our website and ordering prints - they will be behind our colour
loop and will print perfectly without any colour management.. We supply
all scans on CD rom.
Photo printing and
how it works ?
Just click on the sign up toolbar on our main page or here.
We will require some simple answers to some very simple questions and
the rest happens instantly.You will then be on your homepage and we automatically
create a "film processing" album and a "Photo Printing"
album (see below)
Double click on the "My Photo Prints Album"and then upload your images into this album . To do this select the Upload Photos button on the left hand navigation bar and then target the images you wish to upload. You can upload a max of 10 files at a time and the total file size should not exceed 30MB. (see below:)
Now target the files that you want to send us (see below)
Once you have selected the relevant files : Press upload . Remember you can only send 10 files at a time and the total transmission must not be more than 30MB. Files must be .jpg or jpeg only. (see below:)
Can I upload my images faster?
Images will upload more slowly on a dial up modem than on ADSL or broadband.
A 500k JPG will take approx 2 mins to upload through a dial up and 20
secs for ADSL line. It is always sensible to try uploading one image first
to get a sense of the length of time taken to upload. See our minimum
resolution guide below for image quality since the smaller the file
the faster the upload.
I have
too many images to upload can I send them on disk?
We will accept image orders written to disk so long as they are accompanied by order form. Click here to download an order form. It is essential that images are supplied correctly or we will need to charge additionally.
I have too many images to upload can I FTP them to you?
Yes this is possible. Our FTP address is ftp://62.8.107.95 please use the username and password as follows
username: p2ygeneric
password: p2yupload
You need to follow our FTP instructions by downloading the pdf as follows
It is essential that you advise when you have successfully uploaded your files by phone as we may not know they have arrived.
How safe are my photos
on your site?
Our service is not a guaranteed archiving of your images see our terms
and conditions. You should ensure that these are not the only copy
of your images. Your username and password, chosen by you, protects access
to your images. No one else can access your photos without your username
and password. We do reserve the right to delete items that have not been
accessed for more than 6 months. In the event that we do this you will
be emailed to your last known address.
What are preferences
for?
This is the area of the control panel where you set for example your custom
finishes. It is a useful feature to speed up orders for you, making the
service faster and easier.
I can't remember my
password?
Just go to the username and password log in box and you will see a forgotten
password prompt. This will email you your password.
What is my Username?
Your username will be the email address that we you used to log in. You
can change this at any time and it is important to keep us up to date
since this will be the primary way that we communicate with you.
What happens if I change my email address?
Simply log in with the old email address as a username and then go to
"my details" and change the username there. Remember
to save the changes!
What is your turnaround
time?
We aim to despatch your order by first class post within 24 hours of receipt
for photo prints and between 1-3 days for film processing and scanning.
If the item is urgent we can despatch by royal mail special delivery and
you will need to flag this at the basket stage.
What if I am unhappy?
In the event that the prints or films are damaged or defective when you
receive them, or do not match the description specified in the service,
you will be entitled to return the prints to Genie imaging within 14 days
of receipt by you. In these circumstances Genie Imaging will provide a
full refund or reprint together with the return of the postage price.
In the event that the prints are returned and are deemed to be not faulty,
then we will return them and charge you for the return postage.
Can I collect from
Genie?
Yes just select this option at the checkout stage. We are open Mon - Fri
0900 -1900hrs
Can you explain
about image quality?
An image that looks bright and full of life on your screen should print
perfectly. If it seems dark and dingy to you then it will print like this
too. Most digital cameras produce excellent quality files that require
no user intervention.
Below is a guide only for the number of pixels across for an image to
be large enough to print well.
| Longest side | Minimum number of Pixels across | Optimum number of pixels across |
| Passport | 210 | 400 + |
| 5" | 320 | 800 + |
| 6" | 600 | 1250 + |
| 7" | 600 | 1250 + |
| 8" | 900 | 1600 + |
| 10" | 900 | 1600 + |
| 12" | 900 | 1600 + |
| A3 | 1250 | 2100 + |
How do I crop images?
You must keep your crops to within the aspect ratio of the image and the
print size. Thus you cannot make a square image into a rectangular print
without cropping. Our default print size is 6"x4.5" which fits
most digital camera formats.
Do you compress our
files?
No, we don't we keep your images the same as when you upload them to us.
There is no compression and thus no loss of quality between your files
and our copies.
Do images have
to come from a digital camera?
No, any images that are JPEGs can be uploaded and printed.
What do you use for printing?
We use an Agfa dlab 2 for printing onto digital photographic paper, which
is claimed to have an archival permanence of over 75 years. Our printers
print at 400 dpi by exposing Red, Green and Blue lasers onto photographic
paper.
What happens if I want more space than
50MB on 'my albums' page?
You are auto allocated 100MB of album space FREE when you first sign up
and this is automatically increased to 200MB on your first order. Should
you require more web space then we suggest that you delete files in your
albums first to enable you to upload and fulfil your order. If you wish
to have still more space then call us or email
us and we will be happy to help out.
Where can I see your
term and conditions?
Click here for our full terms and conditions
FEEDBACK: If you have a technical problem or want to comment on our website then please email us and we promise to respond. Please ensure that we have all your contact tel numbers: click here